Fresh fruit is perishable. This page explains how to tell us about a problem. It does not set a refund window, a refund amount, or a replacement guarantee, because those rules have not been defined for the shop.

If an order arrives damaged, incorrect, or not as described on the product page, contact us as soon as you can after delivery. Email infoalyfarms@gmail.com, call 0020111130015, WhatsApp 00201111300015, or use the contact form.

Please include your order number, the product name, and what went wrong. We may ask for a photo of the fruit and the packaging so we can see the problem. A photo is a request we may make. It is not a promise that a photo will produce a refund.

We will review damaged fruit, the wrong item, and a clear mismatch with the product page. We look at each report on its own. The outcome may be a replacement, a refund of the affected item, or another response we agree with you. This page does not promise which outcome you will receive.

Fruit changes after it is picked and after it is delivered. Normal ripening is not, by itself, a fault. Storage notes on the product page are general advice. Leaving fruit in heat, or waiting a long time before you contact us, can make a problem harder to judge.

This policy applies to orders delivered in Cairo and Giza, which are the only areas the shop delivers to. The delivery fee and cash-on-delivery payment are described at checkout and in the terms and conditions.